MediStore Pro Service Agreement

Pharmacy ERP Operating Terms & Clinical Dispensary Governance

Governing Laws of India · Pharmacy Act 1948 & Drug Rules 1945

Terms and Conditions of Pharmacy Software Usage

Last Revised: October 2026 · Legally Binding Operating Terms

01 Eligible Pharmacy Operators & Registered Pharmacists

Access to and utilization of the MediStore Pro Enterprise platform is restricted strictly to bona fide licensed retail chemists, hospital pharmacies, and authorized pharmaceutical distribution networks holding valid Retail Drug Licenses (Forms 20, 20B, 21, 21B) issued by State Drugs Control Authorities.

Mandatory Registered Pharmacist Supervision:

All prescription validation, substitute dispensing, and Schedule H/H1 registers must be audited and countersigned by a qualified Registered Pharmacist registered under the State Pharmacy Council.

02 Prescription Verification & Controlled Substance Compliance

The software provides automated safeguards, prescription image uploads, and doctor prescriber verification tools. By using the software, the pharmacy operator covenants:

Never to bypass or waive mandatory prescription requirements for Schedule H, H1, or X medications without genuine physician orders.
To maintain accurate batch-wise records of all psychotropic formulations and record patient contact numbers in compliance with the NDPS Act.
To ensure proper physical quarantine and recording of expired or damaged pharmaceuticals using the built-in Inventory Expiry Management module.

03 Financial Accounting, GST Invoicing & POS Counter Shifting

MediStore Pro generates sequential GST invoices compliant with Rule 46 of the CGST Rules, 2017:

Sequential Invoicing

Invoice numbers (e.g. MSP/2026-27/000001) are generated sequentially with concurrency locks. Operators must not tamper with sequence numbers.

Cash Register Responsibility

Cashiers must accurately declare opening float and perform physical cash reconciliation during shift closures. Any cash variance is permanently recorded in the audit trail.

04 System Availability, Backups & Tally Sync

While MediStore Pro is architected for 99.9% uptime, seamless PWA offline-first POS caching, and automated cloud sync, the pharmacy owner maintains primary responsibility for performing routine database backups via the Administration -> Backup Status panel.

Exported Tally XML vouchers should be reviewed by your qualified chartered accountant prior to statutory filing of GSTR-1, GSTR-3B, and Income Tax returns.

05 Termination & Account Decommissioning

Either party may terminate software subscriptions upon thirty (30) days notice. Upon termination or account deletion, the data retention protocols detailed under our Account Deletion Policy govern the transition and statutory archival of medical records.